Global property services firm Jones Lang LaSalle (JLL) has taken disciplinary action against several executives in Australia following the completion of an independent investigation into the company’s handling of workplace misconduct and harassment allegations as reported by The Australian.
The investigation, conducted by international law firm Clyde & Co, reportedly identified procedural and cultural shortcomings within JLL’s Australian operations. The firm has since confirmed that multiple senior staff have exited the business, including its former local HR director, as part of broader efforts to strengthen governance and workplace culture.
While JLL has not publicly released the full findings of the report, the company stated that it “accepts the issues identified” and is implementing a series of measures to ensure a safer, more accountable, and transparent workplace. These steps include leadership changes, enhanced training, clarified governance frameworks, and a more robust employee relations and investigation process.
Leadership Response and New Appointments
In response to the findings, JLL has appointed Luke Billiau as Interim Chief Executive Officer for Australia and New Zealand while the company searches for a permanent leader. The global executive board has committed to working closely with Mr Billiau to review existing management structures and reinforce compliance with established conduct policies.
JLL Global Executive Board member Richard Bloxam issued a public apology, acknowledging “significant shortcomings” in certain areas of the business, particularly around inappropriate behaviour and lapses in executive decision-making.
“We are taking responsibility for these failings and are taking clear and necessary actions,” Bloxam said.
Mr Billiau added that the company’s focus now is on supporting employees and restoring confidence among clients and partners.
“We know that trust must be earned, and this work will continue until meaningful change is embedded in everything we do,” he said.
Rebuilding Culture and Compliance
The firm’s renewed focus includes establishing a centralised employee relations unit and appointing a new HR leader to oversee investigations and ensure consistent application of global standards across its regional offices.
JLL has held internal meetings with staff and clients to communicate its action plan and reaffirm its commitment to maintaining a professional and inclusive workplace culture.
The company’s handling of the situation underscores the property industry’s growing emphasis on transparency, accountability, and safe workplace environments. The measures now being implemented mark a significant step in JLL’s efforts to rebuild trust and align local practices with the firm’s global standards of integrity and professionalism.
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