Techology-led service model key to national appointment across 170,000sqm office portfolio.
In a significant move to streamline operations and elevate tenant experience, Quintessential has appointed JLL to manage its full national office portfolio spanning 10 assets and approximately 170,000sqm across New South Wales, Queensland, Victoria, South Australia, and Western Australia.
The national mandate marks a major expansion of JLL’s existing role, growing its management from two Victorian assets to the entire office portfolio. The decision reflects Quintessential’s strategy to centralise property operations with a single provider offering national reach, consistent service standards, and integrated technology platforms.
“This partnership represents a shared vision between our two organisations to lead the way in modern, experience-led asset management,” said Daniel Kernaghan, CEO, JLL Australia & New Zealand. “We’re proud to support Quintessential as they scale their portfolio with a strong focus on innovation, performance, and tenant satisfaction.”
JLL’s appointment was secured based on its proven national delivery model and its investment in client- and tenant-facing technology. This includes the HqO workplace experience platform and new AI tool, JLL Property Assistant, which will be introduced across the portfolio to support greater connectivity, visibility, and day-to-day tenant engagement.
“We’re excited about our new partnership with JLL that aims to enhance service delivery and ensure greater levels of consistency for our tenants across our national portfolio,” said Justin Mills, CEO, Quintessential. “This collaboration represents a strong alignment of values and a shared commitment to operational excellence, innovation, and long-term value creation. We look forward to building upon our strong foundation to achieve continued growth and enhanced engagement with all stakeholders.”
The account will be led by Nick Robson, Executive Director – Office & Industrial Property Management, based in Brisbane, underscoring the strategic importance of growth markets in Queensland.
“Managing premium-grade office buildings today demands more than just operational efficiencies, it requires a deep understanding of talent expectations and the people capabilities to deliver consistency at scale,” added Mr. Kernaghan. “We’ve built strong teams with national reach and on-the-ground expertise, backed by the right tools and training to help our clients protect and grow the value of their assets.”
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